We have been consistently amazed by Hostmonster's customer service and are not surprised they received an award for best customer support from from Web Hosting Search. When a client of ours accidentally lost some email, their customer service went into their logs and pulled all the email addresses that had sent email to the client during that period. Every time we have asked for support they have responded quickly and helpfully. If it's in their power technically to do what we ask, they will, no matter how much time it takes.
Many businesses, not knowing where to turn for website hosting go to the hosting service they saw in Super Bowl ads. But just because the hosting service can afford advertising with attractive celebrity spokeswomen doesn't mean they are the best for your business. We at Website Makeovers have experience with these other hosting services through clients who signed up with them. These other services charge for additional storage and email accounts and their hosting functions are not intuitive. Compare Hostmonster website hosting with other services before you make a decision.
(Note: Website Makeovers receives a referral fee from Hostmonster website hosting.)